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Adding offline ticket sales to your event

If you have sold tickets offline and would like to add them to your event simply follow these steps.
  • Go to Activity
  • Click + Add activity
  • In the Guest field search for the guest’s name (if they have already signed up to your event) or click +Add new guest
  • Click + Ticket
  • Choose the ticket type you sold offline and want to record it against
  • Write the amount in Ticket price, and add in the quantity of tickets sold
  • If you do not want the guest to receive any communications related to the ticket purchase then toggle on “Disable Ticket Communications”
  • Click +Add 
  • Make sure Guest Pays Fees is not enabled since the guest has already paid for the tickets offline
  • Click on Add Activity or Add & Pay for activity* if you’d like to mark it paid straight away
    • * Click on Add manual payment
    • Complete the Payment reference field (for internal purposes only) and the Payment type
    • Make sure to toggle on “Disable Communication” if you do not want the guest to receive the payment confirmation with the PDF receipt
    • Click + Add payment > + Add Activity
Adding offline ticket sales

Marking the ticket paid while adding it