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Retracting a raffle/prize draw ticket

If you need to retract a raffle/prize draw ticket for a guest you can do so by following these steps.


Retracting an individual raffle ticket
  • Go to Payments > Prize Draw
  • Search for the guest’s name
  • Select the ticket by ticking the checkbox
  • Select ‘Void’ on the black bulk action pill
  • Complete Required fields
  • Click Void
Voiding a bundle of raffle tickets
  • Go to Payments > Prize Draw
  • Search for the guest’s name
  • Select all tickets in the bundle by ticking the checkbox – the ‘Bundle’ column will state ‘Yes’
  • Select ‘Void’ on the black bulk action pill
  • Complete Required fields
  • Click Void

*If you don’t want communication to be sent to the guest about the voided ticket(s) make sure you enable the Disable Communications toggle when completing the required fields.